Axon Medica Polyclinic

The first time I visited the clinic was 5 years ago. I saw it as a very simple clinic. At that time, I was hesitant, but when I entered and received treatment, it was frankly better than some of the well-known, luxurious hospitals. The best treatment, the best attention, the best doctors and employees, and the whole family receives treatment there. I highly recommend it, especially Dr. Muhammad, Murtada, and others. They are all excellent in treatment and they only care about money. The most important thing for them is treating the patient.

This is the worst physiotherapy center I have ever visited. The receptionist was extremely unprofessional and lacked basic manners. She did not know how to communicate or behave properly with guests, which created a very unpleasant experience. I would not recommend this center to anyone looking for quality physiotherapy care.

I was suffering with foot pain (bone growth) Dr. Vivek suggested me to go for physiotherapy and as per the doctor’s instructions I started Physiotherapy with Ms. Bisma Ishtiaq . She is the physiotherapist in Axon & she is very professional, very kind, and she helped me by giving me some exercises. Everyday she is following up my exercises. It’s really helped me to reduce the unbearable pain!!!

This clinic I was attend interview on March interview was taken by doctor ..doctor is selected me after the interview..I also ok with that salary and work...I am agree to do the work ...then I came back from clinic....after that I got msg from nursing department.. HR not hiring the staff since 5 month you see other facility....if they not hiring means ...they shouldn't take interview right ...... why they say certain things after the interview and after selected.. we hopefully attend the interview from far place. Know ....but the doctor is taking the interview for me .and they are very good....but .I got msg from one head nurse

The clinic itself is a good place to visit a doctor—the doctors are knowledgeable, and the care provided is solid. However, I’ve had some ongoing issues with the overall experience that make it hard to fully recommend. Firstly, the insurance approval process is a nightmare. It seems like no matter what insurance I have, it never gets approved smoothly, which causes unnecessary delays and frustration. Additionally, the medications prescribed are often unavailable at their pharmacy, which is another inconvenience. I understand that each insurance has its policies, but the clinic’s system just doesn’t seem to work well with them, leaving patients in limbo. Another downside is the staff's language barrier. They often speak in Malayalam around patients, which makes it difficult to engage in conversations or clarify concerns. It feels like an attempt to avoid meaningful communication, which is disappointing. The receptionists also have different attitudes depending on the patient’s ID and insurance policy, which can feel a bit off-putting. Finally, the billing team is incredibly slow, which adds another layer of frustration to the process. Overall, while the doctors are good, the administrative side of things, insurance issues, and the lack of transparency make this clinic a less-than-ideal choice.